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Got questions?

These FAQs below might help.

Got questions?

Contact us now for more information

Do you have any predesigned boxes that I can purchase?

Yes, we do! You can shop our predesigned range here.

Should I use CMYK or RGB for my artwork?

Please supply files as CMYK (not RGB) and set all solid black to – C 20%, M 20%, Y 20%, K 100%. 

If a specific colour is required, a Pantone colour reference or colour sample must be supplied. 

Pantone colours will be matched to our printers’ closest CMYK equivalent. Exact colour matches may not always be possible.

If your file is supplied as RGB it will be converted to CMYK.

What is CMYK?

CMYK refers to Cyan, Magenta, Yellow & Key (Black) – C, M, Y, K

Our process of print (Digital Printing) is done by combining these 4 colours – C, M, Y, K inks to create the colours that you select.

 

Are the dimensions displayed on inke external or internal dimensions?

The dimensions listed on our site are external measurements of Length x Width x Height (mm).

To find the internal dimensions, simply download a product’s template, where the information is displayed on the front page.

Can you design my artwork for me?

If you need help with your package design, visit our design help page where you can find freelance designers & creative agencies who can assist with your package design.

If you are having trouble creating a design, you can always shop our predesigned boxes.

Printing with light colours

If your design uses or varies in light colour choices, we suggest using a Clay White material to print on. (Read our FAQ on Kraft & Clay choices below)

Please keep in mind as we print your boxes via a CMYK process called digital printing, as explained above, If the colour shade selected is too light (i.e pale grey or pink) it may result in a “Fuzzy or Grainy” overall finish, rather than a more solid overall look.

That’s not to say it won’t look great, we just want you to be aware of the difference between CMYK digital & any other printing process that you may be thinking of a prior to purchasing. We suggest reading our FAQ “What is Digital Printing” in the next tab (Materials & Printing)

If you have any uncertainty with your design, we suggest purchasing a small run of 10 units to see your final product before locking in a larger order.

 

Printing with colour

If your design uses or varies in colour choices, we suggest selecting a Clay White material to print on as this will best compliment your design (Read our FAQ on Kraft & Clay choices below)

Printing in colour? (i.e blues, reds, pinks, greens, etc…) Sticking to bolder & more solid colour choices will always result in the strongest most vibrant print finish as the density of the ink will give you a sharp overall print & give you the most accurate colour match from the CMYK print file that you’ve provided us with.

Check out some examples from our Instagram to gain some inspiration from some of our previous work!

Printing with text

We love printing text, it is a great way of communicating with your customers to tell them your brand’s story or make a lasting impression!

When designing with text we want you to keep a few things in mind to ensure high-quality results:

Please avoid using very small or fine text, like what you would see in a magazine or newspaper, we would suggest using a font no smaller than 12pt. Also, remember to choose thicker/bold text over skinny/thin text.

If this is not followed, there’s a chance the wording may look a bit fuzzy or grainy. Remember, the bigger & bolder the text is, the better the result will be.

If this affects your design, we suggest purchasing as little as 10 units to see what your final product will look like before you lock in a larger order. If you have any concerns or questions about any of this – drop us a line & we will be happy to talk it through with you to find your best option!

Printing on Kraft/Brown

Kraft is a great choice when printing darker & bolder colors, however keep in mind if printing brighter colours the end result won’t necessarily have the same colour strength as your PDF file, as the natural kraft material colour (Yellow/Brown) can show through the ink on the printed surface which will influence the way the end colour appears as it will be slightly duller.

Also, note we do not have the capabilities to print white ink, so if your design has areas that are “white” and is printed on to a Kraft material, those areas will not be printed & will show the colour of the material (Kraft) instead.

If you want to print with white on your design, select a clay/white material to print on before placing an order.

 

If you still want to print white on to a Kraft board surface, get in touch with via the contact us form as we may have suggestions for you to make this happen!

Printing on Clay/White

Our clay surface is your best material choice if you’re looking to make your design pop or stand out, as the clay white surface that your design is printed directly to acts as a blank canvas which compliments all colour choices, resulting in the most vibrant finish & most similar to that on your PDF design.

Our clay white products are white on both sides.

Printing with a matte finish

Our matte finish is applied directly to the printed surface during the printing process, it is not a separate layer.

Matte is a great option to get your box looking sleek & premium, also a great selection to make if using text on your design as it compliments the overall finish leaving you with crisp lettering.

Printing with a gloss finish

Our matte finish is applied directly to the printed surface during the printing process, it is not a separate layer.

Gloss is a great option to give your box that extra bit of pop to compliment your design.

Proofing

We offer the ability to order as little as 10 units from over 32 sizes* on our website.

Once you’re ready to make an order on our website, if you have any hesitations we suggest utilising this opportunity to buy 10 boxes using your final artwork to ensure you are happy with your final before committing to a larger order.

Design alignment

If your package design has precise alignment requirements, such as a pattern that is on the top of the box that you want to continue to run down the side of the box and to meet perfectly at the join between the two surfaces, please keep the following things in mind as it can be a tricky design task to get spot on! 

If you’re making a mock-up of your box from paper, please remember to factor in that when printed & folded up into true form, the thickness of the board, which ultimately when folded up can shift the design out of place if trying to align at the join, this needs to be factored into the design.

We suggest ordering a small run of 10 units before locking in the full order – just to make sure you have set up your design correctly.

If you need help with this, contact us here for assistance.

Can you make custom inserts?

Yes, we can – If you require a custom insert to be made with your order you can request a custom quote via our form here.

Terms & Conditions

  • Custom inserts have a minimum order quantity of 250 units.
  • We require a physical sample of your product in order to produce your insert
  • A $50 development fee is due upfront prior to the creation of your custom insert – This will be subtracted from your sub total upon proceeding with your order.

Artwork set up

Upon submitting your artwork to finalise your order, please be sure to double check your design to make sure it is set up correctly & that you are happy with the placement of all of the components!

Such as wording being spelt correctly, design elements that bleed over the crease lines, pattern placements, alignment, etc… You’ve got to visualise what your box will look like once the design has been folded up into its final form!

We do not alter any components or positioning of your design, as the final PDF submitted to us is what we use to print your job.

Feel free to contact us here, if you have any design questions that we can assist with.

How are your boxes printed?

All of our products are printed via a method called digital printing, which is a 4 colour CMYK digital process.

Read more about this in the FAQ below “What is digital printing”

What is digital printing?

All of our products are printed via a 4 colour CMYK digital printing process.

CMYK refers to the 4 inks that we use to print all of your designs – Cyan, Magenta, Yellow & Key (Black). These 4 inks can combine to print any colour selection.

Digital printing allows us to print digitally based images (PDF files) directly onto substrates (Cardboard)

Unlike other printing methods, Digital printing uses a “DPI” (Dot’s per inch) process, which prints thousands of microscopic pixels (dot’s) direct to the cardboard surface, through a combination of the 4 colours mentioned above which ultimately print’s the colour’s that you have selected. 

The process of digital printing offers a range of benefits that other printing methods do not, such as – Cost effective print runs, low minimum order runs (starting from just 10 units), no set up fees, fast turn around times & variable data printing.

What flutes are your boxes made from?

All of our website products are made from two standard stock sizes that we offer; B-Flute & E-Flute

All of our mailers are made from E-Flute. Whereas the rest of our products are made from B-Flute.

*Beer products differ depending on what size is chosen.

To see what flute is used for your product selection, simply download the template PDF, all the stock information & measurements are displayed on the front page.

– If you require a product to be made from a different flute to what is mentioned on the website, get in touch with us here & tell us what you’re after.

What is the difference in thickness between E-Flute & B-Flute?

E-Flute is approximately 2mm thick

B-Flute is approximately 3-4mm thick

E-Flute is suited for lighter product packaging such as our mailers, the thin yet sturdy material makes good for a retail ready or E-commerce postage box.

B-Flute is suited for heavier duty product packaging as the thicker material adds extra protection, as per the use for our Shipper/Wine & Beer* boxes

Kraft / Brown - What is it?

Kraft / Brown (technical name actually, Kraft/Kraft) has a natural, matte overall feel.

It is a premium version of classic brown cardboard, with better surfacing to compliment your print.

This material can be selected in either B-Flute or E-Flute, depending on your product selection.

To see our advice when printing on this material choice, via our FAQ under Design & Artwork, “printing on Kraft/Brown”

Clay / White - What is it?

Clay / White has a premium natural, matte overall feel.

Our best selling product – It is a premium version of cardboard, with a coated white surface on both sides to act as a blank canvas to ultimately compliment your printed design.

This material can be selected in either B-Flute or E-Flute, depending on your product selection.

To see our advice when printing on this material choice, via our FAQ under Design & Artwork, “printing on Clay/White”

Are your mailer boxes safe for direct postage?

Yes! Our mailer boxes come in a range of sizes, all of which are super strong & ready to ship directly in the mail, it is a great option for E-commerce companies looking to up their packaging game! All you need to do is put your contents inside & fold it up, no glue necessary!

That being said, always a good idea to apply some tape or added protection to your box so that no one can open it up mid-transport to your receiver… We all know how rough some couriers can be!

Are your shipper boxes safe for direct postage?

Yes, our shippers are safe for direct postage – these will arrive at your door flat packed & glued at the join, all you will need to do is tape it shut upon sending.

Are your beer & wine boxes safe for direct postage?

Yes & No – Our beer and wine boxes will be delivered flat-packed & glad at the join, They have an interlocking lid & crash bottom, which requires no extra tape or gluing from you.

However we don’t suggest sending them via mail with fragile content inside as courier services can be quite rough with packaging, whilst they were designed to protect your product, they are not designed to be crash proof. We are not responsible for the mishandling of goods that may result in your product being broken.

That being said, if you were to send one of these boxes with glass bottles inside of it, we recommend adding Fragile stickers & applying extra tape.

Are your boxes printed in gloss or matte?

We offer both finishing options at no extra cost, simply select your preferred choice upon finalising your order on our product page.

Can you print white ink?

Short answer, No.

We print our boxes via a 4 colour CMYK digital printing process (see more in Design & Artwork tab) this means regardless of the colour choices selected by you, they are printed through a combination of Cyan, Magenta, Yellow & Key (Black) inks.

If you have areas in your design that are “White” those areas will not be printed, rather they will be left blank & substituted for the colour of the material that you have chosen (Kraft Brown or Clay White)

Do you print gold (or any other colour) foil?

At the moment, we are unable to print in foil. All printing is done via a 4 colour CMYK process.

Can you print PANTONE® Colours (PMS)?

Pantone colours will be matched to our printers closest CMYK equivalent. Exact colour matches may not always be possible. You can reference any PMS preferences in your notes section upon finalising your order.

It is important to keep in mind that when printing via a CMYK 4 colour digital process, whilst we can get very similar results, we cannot guarantee an exact colour match between the colour that you are seeing on your screen in comparison to the final printed colour appearance on your box.

Colours displayed on a screen use RGB mode (Red, Green, Blue) + the additional light your screen produces, whist actually printing the product uses a CMYK process, meaning all colours are made up from 4 inks (Cyan + Magenta + Yellow + Black)

The differences between the 2 settings sometimes prevent us from being able to guarantee an exact PMS colour match. That being said, when not possible it is still extremely close.

If your colour match is crucial – we suggest purchasing a low run of 10 units before locking in a larger order, that way you can physically see what your final product will look like before you make the call to order your full run length.

Can you print on the inside of your mailers?

Yes, all of our boxes have an option to print on either single or double sided – Simply make your preferred selection upon finalising your order.

Where are your boxes produced?

All of our production is based in Melbourne, Australia. 

 

Do you use sustainable, recycled materials?

Yes, all cardboard sourced is made from recyclable materials. We source this from trusted & industry leading Australian suppliers.

Are your boxes recyclable & environmentally friendly?

Yep! We care about the environment, that’s why we are committed & proud to offer you sustainable & recyclable products.

Glue & Tape

Our mailer boxes require no tape or glue for assembly, they are completely self-locking.

Wine & Beer boxes are also self-locking, with an interlocking lid & crash bottom. When you receive them they will be flat-packed & glued at the join.

Shipper boxes will also be delivered flat packed & glued at the join, these, however, will need additional tape upon closing your box once your product is inside to secure it shut.

You’ll see on our Shipper, Beer & Wine PDF templates that we have a “No print area” marked on the side, that is where we apply the glue to flat pack your boxes. It’s best if you don’t add any design there as we prefer to glue that section directly to the cardboard as the glue applies better to a non-printed surface.

Can I use your boxes for food packaging?

Unfortunately, our packaging is not considered to be food grade packaging by Australian health standards, as the UV ink that we print with is not consumable, therefore should not be in direct contact with any food (i.e pizza box)

That being said, if your food is already in an airtight wrapper, then yes we can provide you with packaging to hold your food products in.

Can I get a sample of my box?

As all of our boxes are made to order, unfortunately, we do not have ready-made samples available to purchase. We are currently working on a solution to this which will be live very soon.

If you require a sample of your box, we encourage you to purchase a low run of 10 units so that you can see what your final order will look like & make a call before you lock in a larger order. You can shop our custom boxes here.

If you don’t have your design ready, but still keen to check out a sample, you can purchase 10 of our predesigned boxes here.

What is the cost difference between your online products & a custom order?

The product sizes on our shop page are the most cost-effective option in comparison to any custom quote requests. The reason for this is that we are set up with the capabilities to print & cut these sizes on a daily run, meaning we don’t charge you for the cost of the set up of the die (the thing that cuts your boxes out).

If you require a custom quote we can certainly produce this for you, however, we need to factor in a slight additional cost for the purchase & set up of your custom die.

We have added an extensive range of sizes to our shop page based on our experience with the most popular requests. We encourage you to take a look at these sizes as we are confident you will find what you are looking for, allowing you to instantly & cost-effectively quote, design & purchase your job!

Another benefit of purchasing one of our products from the shop page is that we start runs at just 10 units! Custom quotes, on the other hand, require a minimum order of 50 units.

 

How long is your turnaround time?

We ask that you allow up to 14 working days to print & deliver all jobs. In most cases, you will have it delivered much quicker, but to avoid disappointment we ask that you allow for a 14-day window.

Will I receive a proof before my box goes to production?

In order to speed up the production process & allow you to self-service your own order, your saved PDF is your proof. Please ensure you have followed our print & color guidelines on the front page of your PDF to ensure your finished product is as you designed it to be.

Please also read through these FAQs for any tips on color & material selections.

If there are any issues with the way your artwork has been set up, and it is not ‘print-ready’ we will notify you before production commences.

Can I cancel an order?

Unfortunately no, once an order is placed it goes directly into our system for automatic processing.

Can I change the artwork on the order I just placed?

Unfortunately not, once an order is placed it goes directly into our system for automatic processing. Please be sure to double check your artwork before placing an order.

What is the maximum artwork size I can upload?

When finalising your order & uploading your artwork to your cart, our maximum file size is 20MB – however we suggest making it no more than 10MB. 

Please make sure artwork is exported as a vector file rather than photographic.

If you are having trouble reducing the size, get in touch with us here so we can help finalise your order offline.

Can I change the quantity on the order I just placed?

If you’re looking to decrease the quantity then, unfortunately, no, once an order is placed it goes directly into our system for automatic processing.

If you are looking to increase the quantity, we ask that you simply place the order again with your desired quantity.

Do you offer different boxes that are not listed on your website?

Yes, we do, contact us here & tell us about what you’re after.

Can you produce more than 2,000 units?

Yes we can, contact us here & tell us about what you’re after.

I am a regular customer, do you offer any premium service?

inke is set up to completely self service all of your requests for custom packaging, to essentially eliminate the need for an account manager.

However, if you plan to order over 2,000 boxes a month & would like to discuss anything with a representative of ours, simply get in touch with us here.

What happens if I select the wrong size & printing option, and it doesn’t match my designed template then I finalise my order & checkout?


If this occurs, we will cancel your order & get in touch with you to discuss the next steps.

You can either be issued a full refund or re-supply us with the correct artwork to match the paid amount to proceed with the order.

Please make sure you follow the steps correctly to prevent this from happening.

How will my boxes be shipped to me?

When an order is placed, regardless of the product chosen, our warehouse team prepare all of your boxes flat-packed ready to ship, so that when you receive it all you need to do is fold them up as you need them.

We offer a fixed flat rate shipping fee, based off your quantity selections, to make it affordable for you – You can view the costs for each quantity break in the FAQ below.

The method your boxes will be shipped out to you varies depending on the order placed, for instance, if it is a small run, say up to 250 boxes, this will most likely be sent to you in multiple corrugated shipping parcels. However, if your order is a large run, say 250+ (or slightly less, but at a large size box) or, combines for a weight of over 25kg we may need to send your boxes to you via a pallet. So please be sure that you are able to accept pallet deliveries prior to placing an order with us.

We will attempt to make only 1 delivery on all orders, if your order is sent & cannot be accepted, it will ultimately be sent back to our warehouse, where we will then contact you to make alternative shipping arrangements.

If you have any questions around this, or any preferences as to how your order is shipped to you, get in touch with here so that we can arrange the best option for you.

 

Do you ship Australia wide?

Yes we do, simply fill in your delivery details upon checkout.

How much does shipping cost?

Simply add your order to your cart in order to see the shipping costs appear.

We offer fixed rate shipping based on your quantity selection – regardless of where you are located.

The prices as are follows:

Up to 50 units – $25

Up to 100 units – $40

Up to 250 units – $90

Up to 500 units – $160

Up to 1,000 units – $290

Up to 2,000 units – $490

Do you offer international shipping?

Yes we do, however not via online checkout – please get in touch with us here & tell us about what you need.

What is Kraft/Brown?

Kraft / Brown (technical name, Kraft/Kraft) has a natural, matte overall finsih.

It is a premium version of classic brown cardboard, with better surfacing to compliment your print.

This material can be selected in either B-Flute or E-Flute, depending on your product selection.

To see our advice when printing on this material choice, via our FAQ under Design & Artwork, “printing on Kraft/Brown”

What is Clay/White?

Clay / White has a premium natural, matte overall feel.

Our best selling product – It is a premium version of cardboard, with a coated white surface on both sides to act as a blank canvas to ultimately compliment your printed design.

This material can be selected in either B-Flute or E-Flute, depending on your product selection.

To see our advice when printing on this material choice, via our FAQ under Design & Artwork, “printing on Clay/White”

Are there print quality differences between your Kraft and Clay material options?

The overall quality & end result of the finished product in terms of sharpness is the same on both material options, the only difference that is noticeable is the appearance of the colours on your design.

Kraft is a great option when printing in dark and bold colour tones, however if brighter shades are selected the finished box won’t have the same colour strength as the PDF version that you supplied, partly due to the way you view it on screen, but mainly due to the natural colour of the Kraft material, as the Yellow/Brown tone of the board can show through the printed surface dulling the ink’s vibrancy & ultimately the way the colour appears.

In comparison, a Clay material selection will complement your design in the way you envision & will give you the same colour vibrancy as you see on your PDF design, as the coated white surface on the cardboard acts as a blank surface to print directly too, which will boost the overall design.

To put this in a simple example – Imagine using a yellow highlighter & drawing on a white piece of paper, then using that same highlighter & drawing on to brown cardboard. There will be a difference in the way that Yellow ink appears on both surfaces, the same applies to Digital Printing.

For more information on this read the FAQ’s on “Pantone” & “What is digital printing” in our Materials & Printing tab.

What is E-Flute?

E-Flute is approximately 2mm thick and is predominantly used for product packaging, such as mailer boxes.

The thin yet strong stock provides a lighter overall package to protect your product.

E-Flute is also the best-corrugated stock to print directly on to showcase your design.

A great option for E-commerce retailers to take their product packaging to the next level!

What is B-Flute?

B-Flute is approximately 3-4mm thick and is best suited to larger boxes such as our shippers & bottle packs.

The thicker stock allows for added protection & support when transporting larger, heavier items.

B-Flute is also still a great stock choice to print on.

How long will it take for my boxes to arrive?

We ask that you allow up to 14 working days to print & deliver all jobs. In most cases, you will have it delivered much quicker, but to avoid disappointment we ask that you allow for a 14-day window.