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Got questions?

These FAQs below might help.

Got questions?

Contact us now for more information

Do you have any predesigned boxes that I can purchase?

Yes, we do! You can shop our predesigned range here.

Should I use CMYK or RGB for my artwork?

Please supply files as CMYK (not RGB) and set all solid black to: C 20%, M 20%, Y 20%, K 100%. 

If a specific colour is required, a Pantone colour reference or colour sample must be supplied. 

Pantone colours will be matched to our printers’ closest CMYK equivalent. Exact colour matches may not always be possible.

Are the dimensions displayed on inke external or internal dimensions?

The dimensions listed on our site are external measurements of Length x Width x Height (mm).

To find the internal dimensions, simply download a product’s template, where the information is displayed on the front page.

Can you design my artwork for me?

If you need help with your package design, visit our design help page here where you can find freelance designers & creative agencies who can assist with your package design.

While we cannot create your artwork from scratch, we can certainly assist if you need help placing your file on to your template for a flat fee of $100 + GST

If you are having trouble creating a design, you can always shop our predesigned boxes here

Designing with light colours

If your design uses any variations of light colours (e.g. pale blue or light pink) we suggest always choosing a Clay/White product to print on. We print directly to the cardboard, so having a coated white surface will complement all colour choices to give an end result that is as close to your PDF design as possible.

If you are designing with light colours, don’t choose a Kraft/Brown product. The natural brown colour of the material can show through any printed ink if it’s too light, which will naturally dull the overall colour & may not look the same as your PDF design.

If your colour choices are very light, please keep in mind the overall solidness of that colour may look a little bit grainy. This is simply due to the process in which it is printed.

Designing with bold colours

We always recommend choosing bolder colours over lighter colours where possible. Strong/solid colour choices will result in a superb finish as the design will stand out more against the printed surface.

Printing bold colours will always give an even better result when printing on a Clay/White product, as the coated surface acts as a blank canvas for your colour choices. 

Using text on my design

Printing text on to your box is a great way of communicating with your customers to tell a story about your brand!

Please avoid using very small or fine text, such as what you find in a magazine or book. When the text is of this size it can tend to bleed or look a little bit fuzzy.

For your best result, remember – the bigger the better!

Designing on Kraft/Brown

Choosing a classic Kraft/Brown finish? Please note, we cannot print with white ink so avoid using any white in your design. If looking to design with white ink, choose a Clay/White product as an alternative.

Solid/darker & bold colours will always print better than lighter colour selections when printing on Kraft, as the natural brown material of the cardboard can show through the ink if it is too light in colour – we suggest sticking to bold & solid colours.

Looking to design in light colour shades? Select a Clay/White product instead.

Designing on Clay / White

Clay/White will complement any design well. The white coating on the cardboard gives you a blank canvas which will complement all colour selections. 

Choosing a matte print finish

Our matte print finish option is directly applied in the printing process (not a separate laminated layer). It’s a great option to get your finished product looking sleek & premium! Matte will usually result in the best finish compared to gloss when printing small text & imagery.

Choosing a gloss print finish

Our gloss print finish option is directly applied in the printing process (not a separate laminated layer). It results in a great overall look, making your packaging stand out by giving it that extra pop!

What type of flute do you use?

We print all of our products on 2 types of cardboard – E-flute & B-Flute.

All of our mailers are printed with E-Flute & all of our shippers & wine boxes are printed with B-Flute. Our beer boxes differ depending on what size is chosen.

To see what flute your product is printed on, simply download your PDF template & the information will be displayed on the front page.

What is the difference in thickness between E-Flute & B-Flute?

E-Flute is approximately 2mm thick & is suited for lighter product packages, such as our mailers.

B-Flute is approximately 3mm thick & is suited for heavier product packages such as our beer, wine & shipper boxes.

What is Kraft/Brown stock?

Kraft/Brown – Your standard brown cardboard, a great choice if looking for a classic look or your most cost-effective option.

If printing on Kraft, avoid using light colours as they may not appear the same as your PDF design, due to the natural brown material showing through the ink which can dull it. Best suited for printing dark/bold colours.

What is Clay/White stock?

Our best seller!

Clay/White – A premium coated cardboard, Clay/White refers to the clay coating that is applied to the outside of the cardboard, which acts as a blank canvas for you to print your design directly to. This coating allows for all colours to be printed in the way you intended, which will best showcase your design!

Are your mailer boxes safe for direct postage?

Yep! Our mailer boxes are strong & sturdy enough for direct postage without any additional protection.

If you are freighting this directly to your customers, we suggest adding a bit of tape to ensure no one can open the box mid-transit. It is also a good idea to add protection – like a mailing bag, for example – so that your good looking boxes don’t get damaged during their journey.

Hot tip – you could always purchase another box to ship your mailers in, let us know what size you’re after here.

Are your shipper boxes safe for direct postage?

Yep, our shippers are super strong & are ready to freight your goods around the country. You will, however, need to tape them closed. We supply our boxes flat packed, ready for you to assemble.

Are your beer & wine boxes safe for direct postage?

Yep, our beer & wine boxes are made from a sturdy board which will ensure safe transport for your boxes.

However, if you are planning on sending them with your alcohol inside, we suggest adding a “fragile” sticker to avoid your bottles shaking around & potentially breaking… We are not responsible for the mishandling of shipped goods which may result in damage to your products.

Are your boxes printed in gloss or matte?

Up to you! Simply select your preferred option when checking out.

Can you print white ink?

If your design has white in it, choose a Clay/White product. We use the coated white colour of the board as a substitute for the white ink.

We cannot print white on to Kraft/Brown products (for now).

Do you print gold (or any other colour) foil?

Not at the moment… watch this space.

Can you print PANTONE® Colours (PMS)?

Yes we can, simply reference it in the notes section upon finalising your order.

Can you print on the inside of your mailers?

Yep! All of our boxes can be printed on both sides.

Where are your boxes produced?

All of our products are produced in Melbourne, Australia from an industry leading, privately owned family business.

Where is your cardboard sourced from?

We work with eco-friendly, industry leading suppliers to source all of our cardboard weekly.

Are your boxes recyclable & environmentally friendly?

Yep! We care about the environment, that’s why we are committed & proud to offer you 100% recyclable products.

How much weight can your boxes hold?


We use new stock every week to ensure you receive the best quality product.

Suggested weight:
• Mailers – between 0 – 8 kg

• Beer – between 0 – 15kg (it can hold 24 beers… we tested!)

• Wine – between 0 – 15 kg

• Shippers – 0 – 15 kg Transporting something heavier? Tell us about it here & we can look into alternative options for you.

Taping & Gluing

Our mailer boxes are self-locking & require no glue or tape to assemble.

Our wine, beer & shipper boxes are glued at the join so you can easily assemble it when you need it. You’ll notice on the PDF template for these products it says “no print area.” This is where we apply the glue, so it’s best if you leave that section blank as the glue applies better to a non-printed surface.

Our shipper boxes require tape to hold the folds closed when you are ready to use them – we suggest using acrylic tape.

How are your boxes printed?

We print our boxes through a technique called digital printing, which differs to that of screen printing, flexo-printing & offset printing.

What is digital printing?

Digital printing is the process of printing digital-based images directly onto substrates – in this instance, cardboard.

There is no need for a printing plate, unlike with offset printing. Digital files such as PDFs can be sent directly to the digital printing press to print directly to the cardboard. 

Benefits of digital printing include variable data printing, on-demand printing, cost-effective short runs & fast turnaround times. 

Can I use your boxes for food packaging?

If your food is sealed in a wrapper, then yes.

If your food will be in direct contact with the box (i.e. pizza) then no. Our ink does not meet health standards for food packaging.

Can I get a sample of my box?

All of our boxes are made to order. If you require a sample of your box, we encourage you to purchase a low run of 10 units so that you can see what your final order will look like & make a call before you lock in a larger order. You can shop our products here.

If you don’t have your design ready, but still keen to check out a sample, you can purchase 10 of our predesigned boxes here.

We do not have ready-made samples on the shelf to hand out for free, unfortunately.

What is the cost difference between your online products & a custom order?

The product sizes on our shop page are the most cost-effective option in comparison to any custom quote requests. The reason for this – we are set up with the capabilities to print & cut these sizes on a daily run, meaning we don’t charge you for the cost of the set up of the die (the thing that cuts your boxes out).

If you require a custom quote we can certainly produce this for you, however we need to factor in a slight additional cost for the purchase & set up of your custom die.

We have added an extensive range of sizes to our shop page based off our experience with the most popular requests. We encourage you to take a look at these sizes as we are confident you will find what you are looking for, allowing you to instantly & cost-effectively purchase your job!

Another benefit of purchasing one of our products from the shop page is that we start runs at just 10 units! Custom quotes on the other hand require a minimum order of 50 units.

How long is your turnaround time?

We ask that you allow up to 14 working days to print & deliver all jobs. In most cases you will have it delivered much quicker, but to avoid disappointment we ask that you allow for a 14-day window.

Will I receive a proof before my box goes to production?

In order to speed up the process & allow you to self-service your own order, your saved PDF is your proof. Please ensure you have followed our print & colour guidelines on the front page of your PDF to ensure your finished product is as you designed it to be.

Please also read through these FAQs for any tips on colours.

If there are any issues with the way your artwork has been set up, we will notify you before production commences.

Can I cancel an order?

Unfortunately no, once an order is placed it goes directly into our system for automatic processing.

Can I change the artwork on the order I just placed?

Unfortunately not, once an order is placed it goes directly into our system for automatic processing. Please be sure to double check your artwork before placing an order.

What is the maximum artwork size I can upload?

When finalising your order & uploading your artwork to your cart, our maximum file size is 20MB – however we suggest making it no more than 10MB. 

Please make sure artwork is exported as a vector file rather than photographic.

If you are having trouble reducing the size, get in touch with us here so we can help finalise your order offline.

Can I change the quantity on the order I just placed?

If you’re looking to decrease the quantity then, unfortunately, no, once an order is placed it goes directly into our system for automatic processing.

If you are looking to increase the quantity, we ask that you simply place the order again with your desired quantity.

Do you offer different boxes that are not listed on your website?

Yes, we do, contact us here & tell us about what you’re after.

Can you produce more than 2,000 units?

Yes we can, contact us here & tell us about what you’re after.

I am a regular customer, do you offer any premium service?

inke is set up to completely self service all of your requests for custom packaging, to essentially eliminate the need for an account manager.

However, if you plan to order over 2,000 boxes a month & would like to discuss anything with a representative of ours, simply get in touch with us here.

Do you offer variable data printing?

Variable data means splitting up the designs across your order (for example, if you order 100 boxes you can have 50 boxes of design 1 & 50 boxes of design 2) for no extra cost.

Do we offer it? Yes, we do! Get in touch with us & request a custom quote here.

What happens if I select the wrong size & printing option, and it doesn’t match my designed template then I finalise my order & checkout?


If this occurs, we will cancel your order & get in touch with you to discuss the next steps.

You can either be issued a full refund or re-supply us with the correct artwork to match the paid amount to proceed with the order.

Please make sure you follow the steps correctly to prevent this from happening.

How will my boxes be shipped to me?

We send all of our boxes flat packed, ready for you to assemble.

If you have any questions or preferences regarding how your order will be delivered, get in touch with us here & tell us about your job.

Do you ship Australia wide?

Yes we do, simply fill in your delivery details upon checkout.

How much does shipping cost?

Simply add your order to your cart in order to see the shipping costs appear.

We offer fixed rate shipping based on your quantity selection – regardless of where you are located.

The prices as are follows:

Up to 50 units – $25

Up to 100 units – $40

Up to 250 units – $90

Up to 500 units – $160

Up to 1,000 units – $290

Up to 2,000 units – $490

Do you offer international shipping?

Yes we do, however not via online checkout – please get in touch with us here & tell us about what you need.

What is Kraft/Brown?

Kraft Brown – Your standard brown cardboard, a great choice if looking for a classic look or your most cost-effective option.

If printing on Kraft, avoid using light colours as they may not appear the same as your PDF design due to the natural brown material showing through the ink which can dull it. Best suited for printing dark/bold colours.

What is Clay/White?

Clay/White – A premium coated cardboard, Clay/White refers to the clay coating that is applied to the outside of the cardboard, which acts as a blank canvas for you to print your design directly to. This coating allows for all colours to be printed in the way you intended, which will best showcase your design!

What's the difference?

To give a simple example, think about using a coloured marker to draw on brown cardboard versus drawing on a white piece of paper there will be a difference in the way that colour appears. The same idea applies to printing.

What is E-Flute?

E-Flute is approximately 2mm thick and is predominantly used for product packaging, such as mailer boxes.

The thin yet strong stock provides a lighter overall package to protect your product.

E-Flute is also the best corrugated stock to print directly on to showcase your design. A great option for product packaging!

What is B-Flute?

B-Flute is approximately 3mm thick and is best suited to larger boxes such as our shippers & bottle packs.

The thicker stock allows for added protection & support when transporting larger, heavier items.

B-Flute is also a great stock choice when choosing to print on.

How long will it take for my boxes to arrive?

We ask that you allow up to 14 working days to print & deliver all jobs. In most cases you will have it delivered much quicker, but to avoid disappointment we ask that you allow for a 14-day window.